Frequently Asked Questions

Everything you need to know about your Jollynova experience.

How long will it take to receive my order?

Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days after processing.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain sale items may be final sale.

How do I determine my size?

Each product page features a detailed 'Size Guide' with measurements in both inches and centimeters to help you find your perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

Can I track my package in real-time?

Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your delivery's progress.

Do you ship internationally?

Jollynova proudly ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your specific location.